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A hassle-free experience — from placing your order to shipping, cancellation, returns & refunds.
We strive to ship all orders as fast as we can with best couriers by AIR. Delivery time can vary between 3�5 days after arrival in our warehouse. Within India: 3�5 days for most pin codes. International Shipping: We provide International Shipping via DHL or FEDEX (5�10 days). All taxes & Custom duties will be borne by the Customer.
By The Fashion Base: We reserve the right to refuse or cancel any order due to pricing errors or stock delays. 100% payment shall be refunded. By Customer: Orders cannot be cancelled once placed, irrespective of order status. International orders cannot be cancelled, exchanged, or returned.
Our 10-Day Returns Policy applies to Unused and Unstitched Dress Material, if informed on the same day of delivery. Parcel Opening Video: A 360-degree video without pause/cuts is mandatory for any claims. Non-Returnable: Stitched/Pret products, perfumes, jewellery, men's wear, bags, footwear, or items bought on Sale/Discount are strictly non-returnable. Refunds are processed as Fashion Base Wallet Store Credit. Return shipping cost is borne by the customer.
Refunds of your order will be done in the form of store credit (Fashion BaseWallet) within 2�3 business days.
All Custom & Made-to-Order purchases are final and non-refundable. Once confirmed, these orders enter production immediately (45�60 days timeline) and cannot be modified or cancelled.